Learners must be able to access their training record in a timely manner, so that they are aware of their progress through a training program.
The learner must be provided with an up-to-date copy of their training record within 48 hours of receiving the request (with exception to weekends and where by office is closed), A "Transcript of Academic Record" may be generated via Vettrak and sent via email or post to the requesting client
CMDA does not have the facilities for learners to obtain records via online services
Learners also have right of access to these records:
- Their own enrolment information
- Their own attendance records
- Their own learner file and anecdotal notes
If a learner requests access to these files they may view them on the premises, in the presence of an authorised member of staff, at a mutually agreed time. The Education Manager must be made aware that this is being arranged.
How to request your records
Students can email CMDA at email@example.com or phone on (02) 9746 4199 and state their name, contact details and what record they are requesting. CMDA staff will contact the student within 48 hours.