Learners receive training, assessment and support services that meet their individual needs.
Training and assessment services must reflect fair and reasonable opportunity for all regardless of race, colour, religion, gender or physical disability.
Reasonable adjustment refers to measures or actions taken in order to provide a learner the same education and training opportunity as anyone else. For adjustments to be reasonable they need to be appropriate for the particular learner in a particular situation. Reasonable adjustment activities could include:
- Modifying or providing equipment
- Changing assessment procedures
- Investigating other training delivery modes
- Modifying classroom layout
CMDA uses a Learner needs profile suitable for each AQF level when it is possible that a learner may need special support.
- Complete the Learner needs profile
- Make reasonable adjustments to training/assessment if required
- Ensure completed document is filed with learner's anecdotal notes/record
If a learner is experiencing difficulties for personal or study related reasons, they should firstly direct their concerns to the trainer in the classroom if appropriate. If it is not appropriate to speak to the trainer in person, or if students have post course assessment concerns, students can phone the CMDA direct with any course related issue, or can use our dedicated student help / support email address email@example.com which is received directly by the RTO Manager. Where study related issues are involved, the trainer will be notified of the issue and will assess the situation and provide support and guidance. Where the matter is beyond the scope of our organisation, the RTO Manager may recommend an external counseling service.
Who is support available for?
Support is available for people with:
- deafness or hearing impairment
- intellectual disability
- learning disability
- physical disability
- vision impairment
What support is available?
CMA management may provide:
- pre-course counselling
- assistance with course selection and enrolment
- assistance to identify the most appropriate classroom support and assessment modifications
- access to tutorial support, adaptive technologies, sign language interpreters, note-takers or disability assistants.