Courses & Registration

Supervisor Development Program

Monitoring & Evaluating Workplace Operations & Procedures 2 Days 
Coaching Colleagues for Supervisors 1 Day

Delivering Great Customer Service 1 Day




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Investment

CMAA Members $935.00
Public $1,375.00

The Supervisor Development Program is designed for potential & existing team leaders & supervisors.
This course is a great introduction to the world of supervision and can be viewed as a first step.

Monitoring & Evaluating Workplace Operations & Procedures
Section content:
• Monitor efficiency and service levels on an ongoing basis through close contact with day-to-day
• Ensure workplace operations support overall clubs goals and quality assurance
• Identify quality problems and issues promptly and make appropriate adjustments
• Adjust procedures and systems in consultation with colleagues to improve efficiency and effectiveness
• Proactively consult with colleagues about ways to improve efficiency and service levels
• Provide feedback to colleagues and management to inform future planning
• Identify and take opportunities to evaluate current emerging industry trends
• Assess current workload of colleagues and motivating staff
• Delegate work to appropriate people
• Assess workflow and progress against agreed objectives
• Assist colleagues to prioritise workload through supportive feedback and coaching
• Delegate and monitor completion of records prior to submission
• Identify workplace problems Initiate short term action to resolve immediate problems
• Analyse problems for long term impacts and assess action potential solutions and consultation with relevant colleagues
• Dealing with problems raised by team members

Coaching Colleagues for Supervisors
Section content:
• What is coaching, training and mentoring and how they work together
• Identifying the need for coaching
• Prepare coaching sessions
• Conduct coaching sessions using skills learned
• Following up on coaching sessions – the boss needs this!
• Identifying performance problems

Delivering Great customer service
Section content:
• Developing Skills to deliver exceptional customer service
• Working with internal & external customers
• Identifying barriers to customer service
• Identifying & meeting basic needs of customers
• Developing a cycle of service for different areas of the club
• How to Motivate a team
• Developing standards that are attainable & meaningful
• Developing effective communication techniques
• Handling complaints effectively

This program covers the requirements for thre non- accredited units of study:
Monitoring & Evaluating Workplace Operations & Procedures - 2 days
Delivering Great Customer Service - 1 day
Coaching Colleagues for Supervisors - 1 Day

        ***  Great Savings for CMDA Affiliates!

               Affiliates save $400 on course registration fees...

If you want to take advantage of this discount AND help to retain key staff through career development contact Brad Jones at the CMDA on (02) 9746 4199 or brad@cmaa.asn.au for details


Please note that a 1.7% credit card fee applies to online credit card payments. A $30 administration fee will be added should you wish to pay on invoice rather than Credit Card on line payment.