Workplace Conflict
This is an intensive one-day course.
The outcomes from this training provides the club and employees with:
- The ability to identify different types of conflict.
- Skills and knowledge to effectively deal with the conflict and management of workplace practices to minimise conflict situations.
- Improving strategies to prevent errors and enhance communication
- Improving strategies to reduce customer complaints and enhance the customer service and communication of the club.
Participants are provided with case studies, handouts and conflict examples
Workplace Conflict
This is an intensive one-day course.
The outcomes from this training provides the club and employees with:
- The ability to identify different types of conflict.
- Skills and knowledge to effectively deal with the conflict and management of workplace practices to minimise conflict situations.
- Improving strategies to prevent errors and enhance communication
- Improving strategies to reduce customer complaints and enhance the customer service and communication of the club.
Participants are provided with case studies, handouts and conflict examples
Your investment: CMAA Members and affiliates $290(+GST); Non-Members $360(+GST)
Presented by Bill Shirley
As a manager with extensive experience over more than 25 years, he has employed, trained and mentored hundreds of staff in clubs, restaurants, cafés and function venues.
His industry experience brings a currency, perspective and freshness to hospitality training/ assessing and staff development.
Please note that a 1.7% credit card fee applies to online credit card payments. A $30 administration fee will be added should
you wish to pay on invoice rather than Credit Card on line payment.