Workplace Conflict

This is an intensive one-day course.

The outcomes from this training provides the club and employees with:

• The ability to identify different types of conflict.
• Skills and knowledge to effectively deal with the conflict and management of workplace practices to minimise conflict situations.
• Improving strategies to prevent errors and enhance communication
• Improving strategies to reduce customer complaints and enhance the customer service and communication of the club.

Participants are provided with case studies, handouts and conflict examples

Workplace Conflict

This is an intensive one-day course.

The outcomes from this training provides the club and employees with:

• The ability to identify different types of conflict.
• Skills and knowledge to effectively deal with the conflict and management of workplace practices to minimise conflict situations.
• Improving strategies to prevent errors and enhance communication
• Improving strategies to reduce customer complaints and enhance the customer service and communication of the club.

Participants are provided with case studies, handouts and conflict examples

Your investment: CMAA Members and affiliates $290(+GST); Non-Members $360(+GST)

Presented by Bill Shirley

As a manager with extensive experience over more than 25 years, he has employed, trained and mentored hundreds of staff in clubs, restaurants, cafés and function venues.