Club Managers Association Australia

Industry Support - Professional
Development - Peer Networking

Phone: 02 9746 4199 CMAA Care: 1300 464 262 Email: cmaa@cmaa.asn.au
Club Management Development Australia

Workplace Conflict

Custom Designed Industry Specific Course



Download Course Brochure

Investment

CMAA Members $319.00
Public $396.00

Workplace Conflict

This is an intensive one-day course.

The outcomes from this training provides the club and employees with:

  • The ability to identify different types of conflict.
  • Skills and knowledge to effectively deal with the conflict and management of workplace practices to minimise conflict situations.
  • Improving strategies to prevent errors and enhance communication
  • Improving strategies to reduce customer complaints and enhance the customer service and communication of the club.

Participants are provided with case studies, handouts and conflict examples


Please note that a 1.7% credit card fee applies to online credit card payments. A $30 administration fee will be added should you wish to pay on invoice rather than Credit Card on line payment.