Club Managers Association Australia

Industry Support - Professional
Development - Peer Networking

Phone: 02 9746 4199 CMAA Care: 1300 464 262 Email: cmaa@cmaa.asn.au
Club Management Development Australia

SUPERVISORS BOOTCAMP 

PLEASE HAVE YOUR CMAA MEMBERSHIP NUMBER READY TO RECEIVE MEMBERS PRICE

Click on the relevant date to register

BLACKTOWN WORKERS15 & 16 FEBRUARY  2022

YOUNG SERVICES CLUB 1 & 2 MARCH Contact David Hart to register dhart@denirsl.com 0417708353 (BROCHURE HERE) 

DAPTO LEAGUES CLUB - 28 & 29 MARCH 2022

CLUB CHARLESTOWN - 6 & 7 APRIL 2022 

RYDE-EASTWOOD LEAGUES CLUB- 16 & 17 MAY 2022

DOWNLOAD COURSE BROCHURE HERE 

Preparing Team Leaders and Supervisors for a Successful transition to Line Management

This program assists Team Leaders and Supervisors how to better understand how to take on a management approach in dealing with supervising staff and dealing with customers. The program has two parts; the first is face to face with the CMAA and covers:

Monitor Workplace Operations (D1) and Coaching Others (D2)

The second part is optional for those who select to build on the face to face component by enrolling into the ONLINE CMAA Leadership & Management Program to undertake a number of recommended units listed below.

Enrol into the face to face component with the CMAA and learn how to:

Identify monitor and evaluate staffing levels for efficiency and service

Align workplace operations with the Club’s goals and quality assurance principles

Identify emerging problems and solutions to apply prompt resolution

Provide feedback to management on how to improve procedures and systems

Assess workloads

Delegate duties to line staff in a professional objective manner

Learn the techniques on how to coach others

Identify performance problems

Identify the need for coaching

Prepare coaching sessions

Conduct coaching sessions

Follow up on coaching sessions – the HOW, WHEN and WHY

As an option to build on the face to face component of the program, the CMAA recommends participants can also enrol in the ONLINE CMAA Leadership & Management Program and undertake any of the following units:

 Quality Customer Service or Operational Plans or People Performance.

 You can enrol directly for the online units by clicking on this link: https://www.elevateb.com.au/club-managers-leadership-management

There is an extra cost per online unit taken. Details are listed on the elevateb website and payment for the online units are to be paid directly to elevateb 

 Duration Two Days for the face to face component via the CMAA

ACCM Points: CMAA Members & CMDA Affiliates earn 25 points for successful course completion.