PLEASE HAVE YOUR CMAA MEMBERSHIP NUMBER READY TO RECEIVE MEMBERS PRICE
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Only individual CMAA members & CMDA Affiliates are eligible to receive the Members price.
You must enter your membership number starting with MY to receive the Members price.
All Non CMAA Members & staff of CMAA Members (who are not CMAA Members or Affiliates)
MUST register as Non Members at the price listed
Currently taking Group Bookings for the remainder of 2023
CONTACT HEAD OFFICE for any enquiries (02) 9746 4199
COURSES WILL BE SCHEDULED TO RUN AGAIN IN 2024
DOWNLOAD BROCHURE HERE
How to deal with conflict between peers, staff and customers
This course assists ALL supervisors and managers to better understand how to take on a management approach in dealing with conflict, and to learn how to resolve and turn conflict into positive outcomes using accepted techniques.
Learn how to:
Identify conflict situations and take swift and tactful actions to prevent any escalation;
Find solutions to the conflict by considering, accepting and respecting all points of view;
Manage the conflict through effective communication techniques; and
Complete reporting documentation accurately and legibly.
Duration One Day
CMAA Members & CMDA Affiliates earn 12 points for successful course completion.