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MUST register as Non Members at the price listed
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2023 COURSE DATES WILL BE AVAILABLE SOON
DOWNLOAD BROCHURE HERE
How to deal with conflict between peers, staff and customers
This course assists ALL supervisors and managers to better understand how to take on a management approach in dealing with conflict, and to learn how to resolve and turn conflict into positive outcomes using accepted techniques.
Learn how to:
Identify conflict situations and take swift and tactful actions to prevent any escalation;
Find solutions to the conflict by considering, accepting and respecting all points of view;
Manage the conflict through effective communication techniques; and
Complete reporting documentation accurately and legibly.
Duration One Day
CMAA Members & CMDA Affiliates earn 12 points for successful course completion.