MANAGING CONFLICT IN THE WORKPLACE
PLEASE HAVE YOUR CMAA MEMBERSHIP NUMBER READY TO RECEIVE MEMBERS PRICE
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ST GEORGE MOTOR BOAT CLUB WEDNESDAY 18th MAY 2022
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How to deal with conflict between peers, staff and customers
This course assists ALL supervisors and managers to better understand how to take on a management approach in dealing with conflict, and to learn how to resolve and turn conflict into positive outcomes using accepted techniques.
Learn how to:
Identify conflict situations and take swift and tactful actions to prevent any escalation;
Find solutions to the conflict by considering, accepting and respecting all points of view;
Manage the conflict through effective communication techniques; and
Complete reporting documentation accurately and legibly.
Duration One Day
CMAA Members & CMDA Affiliates earn 12 points for successful course completion.