Club Managers Association Australia

Industry Support - Professional
Development - Peer Networking

Phone: 02 9746 4199 CMAA Care: 1300 464 262 Email: cmaa@cmaa.asn.au
Club Management Development Australia

 

MANAGING CONFLICT IN THE WORKPLACE

PLEASE HAVE YOUR CMAA MEMBERSHIP NUMBER READY TO RECEIVE MEMBERS PRICE

click on the relevant date to register

ST GEORGE MOTOR BOAT CLUB   WEDNESDAY 18th MAY 2022

DOWNLOAD BROCHURE HERE

How to deal with conflict between peers, staff and customers

This course assists ALL supervisors and managers to better understand how to take on a management approach in dealing with conflict, and to learn how to resolve and turn conflict into positive outcomes using accepted techniques.

Learn how to:

Identify conflict situations and take swift and tactful actions to prevent any escalation;

Find solutions to the conflict by considering, accepting and respecting all points of view;

Manage the conflict through effective communication techniques; and

Complete reporting documentation accurately and legibly.

Duration One Day

CMAA Members & CMDA Affiliates earn 12 points for successful course completion.