This program is made up of 4 customised non accredited courses.
Roster Staff (2 Days) ACCM Unit
Leadership Behaviour & their Impact on Company Culture (2 Days) Previously known as Lead & Manage People
Counselling; Managing Yourself & Otherswith Paul Lyons (1 Day)
Cost Control Principles (1 Day)
Ideal Candidate:
New or existing supervisors and duty managers who want to develop their technical and people skills for the challenges of operational management.
Learning Outcomes:
- Apply staff rostering principles;
- Utilise the Award to maximise rostering efficiency;
- Interpreting the Award as it relates to rosters;
- Managing the floor from a cost control perspective
- Counsel and discipline others without resorting to industrial procedures;
- Eliminating sexual harassment from the workplace;
- The 15 competencies of good leadership;
- Human Synergistics -Leadership vs Management
- Understanding emotional intelligence in leadership;
- Understand the many styles of workplace behaviour;
- Learn to effectively problem solve, delegate and build team work
Content Includes:
- Best practice in rostering
- Ensuring the Award works for you
- How ‘ideal’ organisations behave
- Cost control, wastage, staff ratios
- Identifying sexual discrimination and how to deal with it
- How to better communicate with others
- Different styles of leadership
- Human Synergistics - The 15 leadership styles
- Leadership, The workplace challenges.
- Various texts and diagnostic tools
For information regarding each of the individual courses within this program simply click the appropriate link below:
Roster Staff (2 Days) ACCM Unit https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=52
Leadership Behaviour & their Impact on Company Culture (2 Days) ACCM Unit Previously known as Lead & Manage People https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=152
Counselling, Managing Yourself & Others with Paul Lyons (1 Day) (web page under construction)
Cost Control Principles (1 Day) https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=57
Roster staff
ELEMENT
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes of a unit of competency.
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Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.
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1
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Develop staff rosters.
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1.1
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Develop rosters according to relevant award provisions, organisation agreements and wage budgets.
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1.2
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Maximise operational efficiency and customer service levels while minimising wage costs in roster development.
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1.3
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Combine duties where appropriate to ensure effective use of staff.
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1.4
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Use the available skills base appropriately to roster the most effective mix of staff and to meet different operational requirements and constraints.
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1.5
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Take account of cultural considerations and broader organisational policies that affect staff rosters.
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1.6
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Consult with colleagues to ensure appropriate input to rosters.
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2
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Present and communicate rosters.
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2.1
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Present rosters in required formats to ensure clarity of information according to organisation standards.
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2.2
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Communicate rosters to appropriate colleagues within designated timeframes.
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3
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Maintain staff records.
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3.1
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Complete time sheets and other documentation accurately and within designated timelines.
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3.2
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Update staff records and maintain or store them according to organisation procedures.
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4
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Evaluate rosters.
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4.1
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Monitor the effectiveness of rosters in consultation with colleagues.
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4.2
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Identify ways in which rosters and roster development processes may be improved and take appropriate action.
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For information regarding each of the individual courses within this program simply click the appropriate link below:
Roster Staff (2 Days) ACCM Unit
https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=52
Leadership Behaviour & their Impact on Company Culture (2 Days) ACCM Unit Previously known as Lead & Manage People
https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=152
Counselling, Managing Yourself & Others with Paul Lyons (1 Day) (web page under construction)
Cost Control Principles (1 Day)
https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=57
Please note that a 1.7% credit card fee applies to online credit card payments. A $30 administration fee will be added should
you wish to pay on invoice rather than Credit Card on line payment.