Courses & Registration

Duty Manager Development Program

This program is made up of 4 customised non accredited courses. 
Roster Staff (2 Days) ACCM Unit
Leadership Behaviour & their Impact on Company Culture (2 Days) Previously known as Lead & Manage People
Counselling, Managing Yourself & Others with Paul Lyons (1 Day)
Cost Control Principles (1 Day
)




Download Course Brochure

Investment

CMAA Members $1,716.00
Public $1,859.00



This program is made up of 4 customised non accredited courses.
Roster Staff (2 Days) ACCM Unit
Leadership Behaviour & their Impact on Company Culture (2 Days) Previously known as Lead & Manage People
Counselling; Managing Yourself & Otherswith Paul Lyons (1 Day)
Cost Control Principles (1 Day)

Ideal Candidate:
New or existing supervisors and duty managers who want to develop their technical and people skills for the challenges of operational management.

Learning Outcomes:
  • Apply staff rostering principles;
  • Utilise the Award to maximise rostering efficiency;
  • Interpreting the Award as it relates to rosters;
  • Managing the floor from a cost control perspective 
  • Counsel and discipline others without resorting to industrial procedures;
  • Eliminating sexual harassment from the workplace; 
  • The 15 competencies of good leadership;
  • Human Synergistics -Leadership vs Management
  • Understanding emotional intelligence in leadership; 
  • Understand the many styles of workplace behaviour;
  • Learn to effectively problem solve, delegate and build team work
Content Includes:
  • Best practice in rostering
  • Ensuring the Award works for you 
  • How ‘ideal’ organisations behave
  • Cost control, wastage, staff ratios 
  • Identifying sexual discrimination and how to deal with it
  • How to better communicate with others
  • Different styles of leadership
  • Human Synergistics - The 15 leadership styles
  • Leadership, The workplace challenges. 
  • Various texts and diagnostic tools 

For information regarding each of the individual courses within this program simply click the appropriate link below:

Roster Staff (2 Days) ACCM Unit https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=52
Leadership Behaviour & their Impact on Company Culture (2 Days) ACCM Unit Previously known as Lead & Manage People https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=152
Counselling, Managing Yourself & Others with Paul Lyons (1 Day) (web page under construction)
Cost Control Principles (1 Day)  https://www.cmaa.asn.au/126?crsmgtvw=CourseDescription&Course=57

 

 

 

 


Please note that a 1.7% credit card fee applies to online credit card payments. A $30 administration fee will be added should you wish to pay on invoice rather than Credit Card on line payment.