Club Managers Association Australia

Industry Support - Professional
Development - Peer Networking

Phone: 02 9746 4199 CMAA Care: 1300 464 262 Email: cmaa@cmaa.asn.au
Club Management Development Australia

Monitoring & Evaluating Workplace Operations & Procedures

IMPORTANT: please check the course entry conditions in the OVERVIEW page for this course.


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Investment

CMAA Members $550.00
Public $792.00

Monitoring & Evaluating Workplace Operations & Procedures

Overview

How do you know if your workplace is providing a quality service to its customers? Is it through the number of customers you serve each day? Or can quality be determined by the profits made by the organisation?
The truth is, it is the customers who determine the quality of your service. All the planning, procedures and systems are worthless if customers are dissatisfied with the end result.

Every workplace must implement procedures and systems that not only meet financial objectives, but also result in satisfied customers.

Overworking your staff will not help you achieve organisational goals. It will only increase stress levels and decrease staff motivation, self-esteem and team morale. When scheduling work you must monitor existing workloads and develop an understanding of your staff’s current skills and abilities. You are then in a better position to delegate appropriate tasks and set realistic work schedules and deadlines.

When things go wrong, the first person people turn to for assistance is their manager. They expect them to have the analytical and problem-solving skills needed to step up, take control and decide how to fix the situation.

Sound like a lot of pressure? The need to make the ‘right’ decision is the cause of a lot of workplace stress. Effective managers cope well with this responsibility because they have learned how to apply a range of problem solving techniques. It is these skills that will see you stand out as a leader among your colleagues.

In this unit you will learn how to:

• Monitor and improve workplace operations
• Plan and organise workflow
• Maintain workplace records
• Solve problems and make decisions.


Please note that a 1.7% credit card fee applies to online credit card payments. A $30 administration fee will be added should you wish to pay on invoice rather than Credit Card on line payment.