CMAA, the ESSENTIAL Partner for Club Managers

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In Person
Course

SUPERVISOR BOOTCAMP

Preparing Team Leaders and Supervisors for a Successful transition to Line Management

This program assists Team Leaders and Supervisors how to better understand how to take on a management approach in dealing with supervising staff and dealing with customers.

The program has two parts

Monitor Workplace Operations (D1) and Coaching Others (D2) 

The second part is optional for those who select to build on the face to face component by enrolling into the ONLINE CMAA Leadership & Management Program to undertake a number of recommended units listed below.
Enrol into the face to face component with the CMAA and learn how to: 

+ Identify monitor and evaluate staffing levels for efficiency and service
+ Align workplace operations with the Club’s goals and quality assurance principles
+ Identify emerging problems and solutions to apply prompt resolution
+ Provide feedback to management on how to improve procedures and systems
+ Assess workloads
+ Delegate duties to line staff in a professional objective manner
+ Learn the techniques on how to coach others
+ Identify performance problems
+ Identify the need for coaching
+ Prepare coaching sessions
+ Conduct coaching sessions
+ Follow up on coaching sessions – the HOW, WHEN and WHY

Course Overview

In Person
Duration
2-Days
8:30 AM to 4:30 PM
Suitable For
Preparing Team Leaders and Supervisors for a Successful transition to Line Management This program assists Team Leaders and Supervisors how to better understand how to take on a management approach in dealing with supervising staff and dealing with customers. PLEASE SEE BROCHURE FOR FULL DETAILS
Cost
Members: $748
Non Member: $968

ACCM Points

CMAA Members and Affiliates attending will earn:
25 ACCM POINTS

Why do your
training with
the CMDA?

  • Discounts for members
  • Club specific courses
  • Training for all levels of club staff
  • Trainers are experienced hospitality managers
  • Training courses are both in person or online
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