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CMAA, the ESSENTIAL Partner for Club Managers

In Person

Course

MANAGING DIFFICULT CONVERSATIONS IN CLUBS

Difficult conversations are an unavoidable part of leadership, particularly in the fast-paced and people-focused
club environment. Conversations about performance, behaviour, conflict, or sensitive personal matters can
feel uncomfortable, yet avoiding them often leads to escalated issues, damaged relationships, and increased
risk for Clubs.
Designed for Club Managers and leaders, this half-day course provides practical frameworks and strategies
to help managers prepare for, lead, and navigate difficult workplace conversations with confidence and
professionalism. Participants will develop skills to remain calm under pressure, manage emotional responses,
and communicate clearly while maintaining respect and trust.
This course takes a trauma-informed and legally aware approach to common workplace scenarios, equipping
managers to address issues early, support staff wellbeing, and uphold organisational standards.

Course Overview

In Person

Duration

1-Day

1/2 day

Suitable For

This course is suitable for General Managers, department heads, supervisors, and emerging leaders within Clubs who are responsible for managing teams and maintaining workplace standards. It is particularly valuable for leaders seeking to strengthen their communication capability, reduce risk, and create a workplace culture where issues are addressed early and respectfully.