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CMAA, the ESSENTIAL Partner for Club Managers

In Person

Course

MANAGING DIFFICULT CONVERSATIONS/WORKPLACE INVESTIGATIONS

No one enjoys having difficult conversations and they are one of the most unpleasant aspects of being a Manager.

Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment.

In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.

Course Overview

In Person

Duration

1-Day

60 MIN

Suitable For

No one enjoys having difficult conversations and they are one of the most unpleasant aspects of being a Manager. Whether you're dealing with conflicts in the workplace, providing feedback, addressing underperformance, or navigating sensitive issues, these conversations can be challenging but also essential for fostering a healthy work environment. In this webinar we'll explore strategies to approach sensitive topics with confidence and empathy, learn how to listen and stay calm under pressure, and turn difficult conversations into productive outcomes.